TERMS OF SERVICE
1. Sales & Payment
1.1 Payment for BPM Rehab Ltd services must be made in full prior to the first lesson unless otherwise agreed in writing.
1.2 All prices are subject to change without prior notice.
1.3 We reserve the right to refuse any purchase or registration for BPM Rehab Ltd services.
1.4 Where services are commissioned by third parties (e.g., case managers, deputies), payment is deemed as acceptance of these Terms and Conditions.
1.5 Invoices include mileage and other reasonable expenses as standard, unless explicitly agreed otherwise in writing.
2. Refunds
2.1 Refunds for BPM Rehab Ltd services will be considered on a case-by-case basis.
2.2 No refunds will be issued for services already rendered, including missed lessons or cancellations made less than 24 hours before the scheduled time.
2.3 Refunds will not be issued for travel expenses or mileage once incurred.
3. Conduct
3.1 We expect all students & clients to conduct themselves in a professional and respectful manner during all lessons and events.
3.2 Any behaviour deemed disruptive or inappropriate by BPM Rehab Ltd staff or tutors may result in termination of services without refund.
3.3 BPM Rehab Ltd reserves the right to refuse services to any student or client who does not adhere to our code of conduct.
4. Cancellations
4.1 Any cancellations must be made at least 24 hours prior to the scheduled lesson time.
4.2 Failure to cancel within the designated time frame will result in forfeiture of the lesson and payment.
4.3 Cancellations due to unforeseen circumstances may be considered on a case-by-case basis.
4.4 If travel to the session has already been undertaken, mileage will still be charged.
5. Termination
5.1 BPM Rehab Ltd reserves the right to terminate services at any time due to a violation of our terms and conditions or code of conduct.
5.2 Any termination will result in forfeiture of any remaining lessons and payments.
5.3 Termination may also result in a ban from future services from BPM Rehab Ltd.
5.4 If the client wishes to terminate ongoing services, a minimum of 7 days’ notice must be provided in writing. Any outstanding balances or incurred costs (e.g. mileage or admin) remain payable.
6. Liability
6.1 BPM Rehab Ltd takes every precaution to ensure the safety and well-being of students during lessons and events. However, we cannot guarantee that accidents or incidents will not occur. Therefore, by using our services, you acknowledge and agree to the following liability disclaimer:
BPM Rehab Ltd and its employees, agents, and representatives will not be held liable for any injury, illness, loss, or damage to personal property that may occur during lessons or events.
7. Mileage & Travel Charges
7.1 Mileage is charged at the standard HMRC advisory rate and is applicable for all in-person services provided at client-requested locations.
7.2 Parking charges, tolls, and other reasonable travel expenses may also be charged when applicable.
7.3 By commissioning services, clients (including case managers and deputies) agree to these charges unless explicitly waived in writing.
8. Acceptance of Terms
8.1 By using our services, paying an invoice, or commissioning work, you confirm your agreement to these Terms and Conditions, regardless of whether a signature is obtained.
8.2 BPM Rehab Ltd reserves the right to update these Terms and Conditions at any time. Continued use of services after such changes constitutes acceptance of the updated terms.
8.3 It is the responsibility of the client or commissioning party to review the current Terms and Conditions, which are available at any time via our website
9. Dispute Resolution
9.1 In the event of a dispute, both parties agree to attempt resolution through informal negotiation before pursuing formal complaints or legal action.
9.2 Any disputes that cannot be resolved informally will be subject to the jurisdiction of the courts of England and Wales.
10. Data Protection & Confidentiality
10.1 BPM Rehab Ltd complies with the Data Protection Act 2018 and GDPR regulations. Any personal data collected will be stored securely and used only for the purpose of delivering our services.
10.2 All client information, including clinical or behavioural notes, is treated as confidential unless required by law or safeguarding procedures to be disclosed.
11. Safeguarding & Duty of Care
11.1 BPM Rehab Ltd operates under a safeguarding policy for vulnerable individuals. All staff are trained in safeguarding and hold valid DBS checks.
11.2 If a safeguarding concern arises, it may override confidentiality and be reported to relevant authorities.
12. Force Majeure
12.1 BPM Rehab Ltd shall not be liable for any failure or delay in performance of obligations where such failure is caused by events outside of our reasonable control, including but not limited to natural disasters, illness, pandemics, strikes, or government restrictions.
13. Intellectual Property
13.1 All BPM Rehab Ltd materials (including lesson plans, handouts, software, digital content, and recorded materials) remain the intellectual property of BPM Rehab Ltd and may not be copied, distributed, or reused without written permission.
14. Late Payment & Debt Recovery
14.1 All invoices must be paid within 14 days unless otherwise agreed.
14.2 BPM Rehab Ltd reserves the right to charge statutory interest (currently 8% plus the Bank of England base rate) and reasonable debt recovery costs on late payments under the Late Payment of Commercial Debts (Interest) Act 1998.
14.3 Continued non-payment may result in suspension of services.
15. Service Scope
15.1 The scope of services (frequency, location, content, and delivery method) will be agreed in writing before commencement. Any significant changes must be agreed in writing.
15.2 BPM Rehab Ltd reserves the right to adjust service provision if required for operational reasons.